Privacy Policy — How eb333 Protects Your Data

eb333 operates as an online casino and sports betting platform serving players across Bangladesh. We are committed to handling the personal information of our users with the highest standards of care, transparency, and security. This Privacy Policy explains who we are, what data we collect from you when you use the eb333 platform, and how that data is processed.

When we refer to "eb333", "we", "us", or "the Platform" in this Policy, we mean the eb333 online gaming platform accessible at eb333.io. When we refer to "you", "the Player", or "the User", we mean any individual who visits the eb333 website, registers an account, places a wager, or otherwise interacts with the platform.

This Policy should be read in conjunction with the eb333 Terms & Conditions, which together constitute the full agreement between eb333 and its users. Where this Policy uses capitalised terms without defining them, those terms have the meanings assigned in the eb333 Terms & Conditions.

eb333 collects personal data through a number of different channels. The categories of data we collect and the circumstances in which they are collected are set out below.

2.1 Registration Data

When you create an eb333 account, we collect the following information:

• Full legal name
• Date of birth (to verify the 21+ age requirement)
• Residential address, including district and division within Bangladesh
• Email address
• Mobile telephone number
• Username and encrypted password

2.2 Identity Verification Data

eb333 may request identity verification documents at registration, before processing withdrawals, or at any other stage where verification is required. Documents we may request include:

• National Identity Card (NID)
• Passport
• Driver's licence
• Proof of residential address (utility bill, bank statement)
• Source-of-funds documentation for high-value transactions

2.3 Financial and Payment Data

When you make a deposit or request a withdrawal, eb333 records transaction metadata including the payment method used (bKash, Nagad, Rocket, or Upay), the transaction amount in BDT, the transaction date and time, and the transaction reference number. Full payment credentials (e.g., mobile wallet numbers) are stored in masked, encrypted form and are not accessible in their complete state to customer-facing staff.

2.4 Gameplay and Betting Data

eb333 automatically records data relating to your use of the platform, including games played, bets placed, wager amounts, bet outcomes, session durations, and the timing of in-play activities. This data is used for account management, dispute resolution, responsible gaming monitoring, and platform improvement.

2.5 Technical and Device Data

When you access eb333, our systems automatically collect certain technical information, including your IP address, browser type and version, operating system, device type, referring URL, and pages visited within the eb333 platform. This data is collected via server logs and analytics tools.

eb333 uses the personal data we collect only for the purposes described in this Policy. The following table summarises the primary purposes for which each data category is used:

eb333 does not use your personal data for automated decision-making that produces significant legal effects without human oversight. Where automated systems flag an account for review (for example, due to suspected fraud or responsible gaming concerns), a member of the eb333 team reviews the case before any action is taken.

eb333 processes your personal data on the following legal bases, depending on the nature of the processing activity:

• Contractual necessity: Processing that is required to fulfil our obligations to you under the eb333 Terms & Conditions — including operating your account, processing deposits, settling bets, and handling withdrawal requests.
• Legitimate interests: Processing carried out to pursue eb333's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and improving the eb333 user experience, provided those interests are not overridden by your rights.
• Legal obligation: Processing required to comply with applicable anti-money laundering requirements, record-keeping obligations, or other legal duties.
• Consent: Where eb333 relies on your consent as the legal basis for processing (for example, for certain marketing communications), you may withdraw that consent at any time by contacting our support team. Withdrawal of consent does not affect the lawfulness of processing that occurred prior to the withdrawal.

eb333 does not sell, rent, or trade your personal data to third parties. We share data only in the limited circumstances described below, and only to the minimum extent necessary:

• Payment processors: bKash, Nagad, Rocket, and Upay receive transaction data necessary to process your BDT deposits and withdrawals. These providers operate under their own privacy policies and are independently responsible for data they hold.
• Game providers: Third-party game studios (including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi) may receive anonymised session data necessary to deliver and certify their games. No personally identifiable information is shared with game providers beyond what is technically required.
• Identity verification services: Where eb333 uses a third-party service to verify identity documents, that provider receives only the data required to perform the verification check. Verification providers are contractually prohibited from using your data for any other purpose.
• Fraud prevention agencies: eb333 may share data with fraud prevention agencies where there is reasonable suspicion of fraudulent or criminal activity. This sharing is conducted on a strictly need-to-know basis.
• Legal authorities: eb333 will disclose personal data to law enforcement, regulatory bodies, or other authorities where required to do so by law or lawful order. We will notify you of such disclosure wherever legally permitted to do so.
• Business transfers: In the event of a merger, acquisition, or transfer of the eb333 business, your personal data may be transferred as part of that transaction. You will be notified in advance of any such transfer and of any changes to this Policy that may result.

eb333 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit eb333.io. The following categories of cookies are used:

• Strictly necessary cookies: These cookies are essential for the eb333 platform to function. They manage your session authentication, maintain your logged-in state, and ensure security features operate correctly. These cookies cannot be disabled.
• Functional cookies: These cookies remember your preferences — such as language settings and display options — to improve your eb333 experience across sessions.
• Analytics cookies: eb333 uses analytics tools to understand how players navigate the platform, which pages are visited most frequently, and where technical issues arise. Analytics data is aggregated and anonymised wherever possible.
• Security cookies: Used to detect and prevent fraudulent activity, bot access, and unauthorised login attempts on the eb333 platform.

You may control cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging into your eb333 account and using core platform features.

eb333 retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

• Account and registration data: Retained for the duration of your account and for a period of five years following account closure, in compliance with standard record-keeping requirements.
• Identity verification documents: Retained for a minimum of five years from the date of verification, in accordance with anti-money laundering obligations.
• Transaction and payment records: Retained for a minimum of five years from the date of the transaction.
• Gameplay and betting records: Retained for three years from the date of the relevant session or bet, unless required for an ongoing dispute, investigation, or legal proceeding.
• Support and communication records: Retained for two years from the date of the last communication.
• Technical and device data: Retained for up to twelve months in server logs, after which it is aggregated and anonymised.

When data reaches the end of its retention period and no overriding legal obligation requires its continued retention, eb333 securely destroys or anonymises it.

eb333 implements a layered security framework to protect personal data against unauthorised access, loss, destruction, or disclosure. Our security measures include:

• 256-bit SSL/TLS encryption applied to all data in transit between your device and eb333 servers.
• Encryption at rest for sensitive data categories, including payment credentials and identity verification documents.
• Role-based access controls ensuring that staff members can only access the personal data necessary for their specific job function.
• Regular internal security reviews and infrastructure audits.
• Automated monitoring systems that detect and alert on anomalous access patterns, login attempts, and data transfer activities.
• Strict data handling policies for all eb333 personnel and contracted third-party service providers.

As an eb333 account holder, you hold the following rights in relation to your personal data. To exercise any of these rights, contact the eb333 support team via the live chat dashboard inside your account or by email at [email protected].

eb333 aims to respond to all privacy rights requests within 30 days. In cases of complex or high-volume requests, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

The eb333 platform is strictly for adults aged 21 and over. eb333 does not knowingly collect or process the personal data of individuals under the age of 21. If we become aware that a registered account holder is under 21 years of age, we will immediately suspend the account, notify the account holder, and securely delete all associated personal data to the extent permitted by law.

If you believe that eb333 has inadvertently collected data from a person under the age of 21, please contact our support team immediately at [email protected] so that we may investigate and take appropriate action.

eb333 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. When we make material changes to this Policy, we will notify registered account holders by email and display a prominent notice on the eb333 platform.

The date of the most recent revision is displayed at the top of this page. We encourage you to review this Policy periodically to stay informed about how eb333 protects your data. Your continued use of the eb333 platform following any update constitutes your acknowledgement of the revised Policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data eb333 holds about you, please contact our support team through one of the following channels:

• Live chat: Available 24/7 in English inside your eb333 account dashboard. Response time: under 2 minutes.
• Email: [email protected] (plain text — not a clickable link). Response time: under 12 hours.